Please read these Terms carefully. By engaging Pandiz Digital Solutions Ltd for any service, or by using our website, you agree to these Terms of Service. If you do not agree, do not use our services or website.
Pandiz Digital Solutions Ltd ("Pandiz", "we", "us", "our") is a digital agency providing web design, development, e-commerce, marketing automation and related digital services. We operate from Nairobi, Kenya and Cork, Ireland.
Contact: info@pandiz.tech | +353 899 582 662 (IE) | +254 716 923 530 (KE)
Pandiz provides digital services including but not limited to:
The specific scope of services, deliverables, timelines and fees for each project are confirmed in a written project proposal or service agreement, which forms part of these Terms.
All projects commence with a written proposal outlining scope, deliverables, timeline and fees. Acceptance of a proposal (in writing or by payment of a deposit) constitutes a binding agreement.
You are responsible for providing accurate, complete project information, content, assets and feedback in a timely manner. Delays caused by late provision of content or approvals may extend project timelines and, where significant, may incur additional costs.
Project proposals include a specified number of revision rounds. Revisions beyond the agreed scope may be charged at our standard hourly rate, which will be communicated in advance.
Project fees are set out in the project proposal. Most projects require a non-refundable deposit (typically 40–50%) before work commences, with the balance due on completion or at agreed milestones.
Invoices are payable within 14 days of issue unless otherwise agreed. Late payments may incur interest at 2% per month on the outstanding balance.
We reserve the right to suspend work on a project if invoices remain unpaid beyond the due date. We will provide written notice before doing so.
Deposits are non-refundable. Where a project is cancelled after commencement, you will be invoiced for work completed to date at a prorated rate based on the agreed project fee. Completed and delivered deliverables are non-refundable.
Upon receipt of full payment for a project, Pandiz assigns to you all intellectual property rights in the custom deliverables created specifically for your project (website designs, custom code, written content authored by us).
Where third-party assets are used (stock images, fonts, plugins, themes, APIs, frameworks), these are subject to their respective licences. We will inform you of any ongoing licence costs. Pandiz is not responsible for licence changes by third-party providers after project completion.
We retain the right to display completed work in our portfolio and marketing materials unless you expressly request confidentiality in writing. We will not disclose confidential business information or unreleased projects without your consent.
Any tools, frameworks, methodologies or proprietary code developed by Pandiz before or independently of your project remain our intellectual property. Where these are incorporated into your deliverables, you receive a perpetual licence to use them as part of the delivered product.
Both parties agree to keep confidential any sensitive business information, trade secrets or proprietary data shared during the engagement. This obligation survives termination of the agreement for 3 years.
Pandiz warrants that services will be performed with reasonable skill and care consistent with industry standards. We do not warrant that:
No guarantee of results: Digital marketing and SEO results depend on many factors outside our control, including market conditions, competitor activity, algorithm changes and your own business performance. We will always work diligently toward agreed objectives, but cannot guarantee specific outcomes.
To the maximum extent permitted by law, Pandiz's total liability to you in connection with any project shall not exceed the total fees paid for that specific project in the preceding 12 months.
We are not liable for:
By you: You may terminate a project with 14 days' written notice. You will be invoiced for all work completed to the termination date.
By us: We may terminate engagement immediately if you breach these Terms materially (including non-payment), request illegal activities, or engage in abusive conduct toward our team. Any amounts owing for completed work remain payable.
These Terms are governed by the laws of the Republic of Ireland for clients based in Ireland or the EU, and the laws of Kenya for clients based in Kenya or other African markets. In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing formal legal proceedings.
Use of pandiz.tech is subject to these Terms. You agree not to:
We reserve the right to modify or withdraw access to our website at any time without notice.
We may update these Terms from time to time. The updated version will be published on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.
Pandiz Digital Solutions Ltd
Email: info@pandiz.tech
Phone: +353 899 582 662 (IE) · +254 716 923 530 (KE)
Offices: Nairobi, Kenya & Cork, Ireland